Terms & Conditions | Remavin Bakery Shop
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About these terms
These terms apply when you order a celebration cake, a pastry box or standing office catering from Remavin at remavin.com. By confirming an order you accept them. If something in these terms does not match what we agreed with you in writing, the written agreement wins.
We may update these terms. The version published on the site on the day you place an order is the version that applies to that order.
Orders and pricing
An order exists once we have confirmed it in writing and received any deposit we asked for. A quote is valid for thirty days unless it says otherwise. Prices are in Australian dollars and exclude GST unless stated; GST is added on the invoice.
Deposits are forty percent for custom cakes and nil for standing office accounts. Design work, sketches and tasting boxes are included in the quoted price rather than billed separately. If the scope changes after confirmation, we send a revised quote before any extra work starts.
Delivery and collection
We deliver within ninety minutes of the bakery and quote a delivery window on the day. Someone needs to be at the address to receive the order and confirm its condition. If nobody is there and we cannot reach you, we wait fifteen minutes and then return the order to the bakery, where it can be collected the same day or redelivered for a second fee.
Cakes are transported chilled and stacked. Once the cake is handed over, keeping it at a safe temperature is your responsibility. We provide a written cutting and storage guide with every cake.
Changes, cancellations and refunds
You can change or cancel up to seven days before a scheduled cake delivery and receive a full refund of the deposit. Cancellations inside seven days keep the deposit, because the sponge, fillings and decoration work are already committed. Standing office accounts can skip or pause any week by replying to the delivery confirmation email.
If an order arrives damaged, incorrect or below the standard we described, contact us the same day with a photo. We will repair, replace or refund, in that order. Our liability for any order is limited to the amount you paid for it.
Allergens and product information
Our kitchen handles wheat, dairy, egg, nuts, sesame and soy. We bake a gluten-free sponge and can run a nut-free batch on request, but we cannot promise a completely allergen-free environment. Ingredient lists are available for every product on request.
Dietary notes supplied with an order are followed as written. If a note is ambiguous, we will ask before baking rather than guess.
Law, liability and complaints
These terms are governed by the laws of New South Wales, Australia. Nothing here excludes rights you have under the Australian Consumer Law that cannot be excluded.
If you have a complaint, email remavin@hotmail.com with your order reference and we will respond within three business days. Registered address: Remavin, Level 6, 341 George Street, Sydney NSW 2000, Australia. Telephone: +61 2 8473 6921.