Privacy Policy | Remavin Bakery Australia

Who we are and what this policy covers

Remavin is a bakery business operating from Level 6, 341 George Street, Sydney NSW 2000, Australia. This policy explains how we handle personal information when you visit remavin.com, send us an enquiry, place a cake order or set up a standing pastry account for an office.

It covers our website, our order forms, our email correspondence and our delivery records. It does not cover third-party sites we link to, including map and payment providers, which handle data under their own policies.

What we collect

We keep collection to what an order actually needs. Depending on how you deal with us, that can include:

• Your name and the name of the person collecting or receiving the order
• Email address, phone number and delivery address
• Order details such as cake size, flavours, dietary notes and event date
• Billing details for standing accounts, including a purchase order or cost centre reference
• Messages you send us through the contact form or by email
• Basic technical data from the website, such as browser type and the pages you viewed

We do not ask for, and do not want, information about your health beyond a dietary note you choose to share. If a cake is for someone with a serious allergy, tell us the allergy. You do not need to give us a diagnosis.

Why we use it

We use your details to confirm an order, bake and deliver it, answer your questions, invoice an account and keep the records a food business is required to hold. We also use contact details to follow up on an enquiry you started, and to send service messages about a delivery in progress.

Where we rely on consent, such as an optional newsletter, you can withdraw it at any time by replying to any message or using the unsubscribe link. Withdrawing consent does not affect orders already in production.

Who we share it with

Delivery drivers, our accountant and our invoicing software see the parts of an order they need to do their job. Couriers receive a name, phone number and delivery address for a scheduled drop. We do not sell personal information, and we do not share it for advertising by other companies.

If a regulator or a court requires records, we hand over what is legally required and nothing more, and we tell you when the law allows us to.

How long we keep it

Order records, including allergen notes, are kept for seven years to meet Australian food and tax record-keeping requirements. Enquiries that never became an order are deleted after twenty-four months. Newsletter subscriptions stay until you unsubscribe. Website analytics data is aggregated and kept for fourteen months.

You can ask us to delete anything that we are not legally required to keep, and we will action it within thirty days.

Your rights and how to reach us

You can ask for a copy of the personal information we hold about you, request a correction, object to a particular use, or ask for deletion where no legal retention rule applies. We answer requests within one month.

For visitors in the European Union or the United Kingdom, the same rights apply under the GDPR, including the right to lodge a complaint with your local supervisory authority. Our contact for any privacy question is remavin@hotmail.com, or write to Remavin, Level 6, 341 George Street, Sydney NSW 2000, Australia. Phone enquiries: +61 2 8473 6921.

Our full cookie practices are set out in the Cookie Policy, which forms part of this notice.